海角大神

Policies, Procedures, & Common Questions:

There are two primary policies that your trainer will discuss with you prior to beginning personal training. These policies include:

• Forfeiture of Time

  • After establishing a time to work with your trainer, it is the responsibility of the trainer and the client to uphold the scheduled session agreed upon. If the client shows up late for the session, this constitutes lost time that may not be made up during the session.
  • For example, if your session is scheduled from 4:00 PM – 5:00 PM, and you show up at 4:10, the session will end at 5:00 PM, unless the trainer decides otherwise.

• Cancellation Policy

  • If a client needs to cancel or reschedule their personal training session, the client must contact their trainer within 24 hours of the session to avoid it being charged. If the client does not reach out to the personal trainer within this 24 hour timeframe, it is the trainer’s jurisdiction whether or not to charge the client for the session.
  • For example, if a session is scheduled for 5:00 PM on Wednesday, the client would need to reach out to the trainer to either cancel or reschedule the appointment before 5:00 PM on Tuesday. At this point, it is the trainer’s decision regarding whether the session will be deducted.

Commonly asked questions:

Do I need to complete the Client Intake Form before purchasing a personal training package?

• No, you do not need to, but it is strongly recommended that you go through the required steps to meet with your trainer before purchasing any sessions. Please refer to the Getting Started tab for more information.

I am not a member of the SRC. Can I still sign up for personal training?

• Patrons can only sign up for personal training if they have a current membership with Campus Recreation. If a person does not have an active membership regardless of whether they are eligible to purchase one or not, they cannot sign up for personal training.

What times can I work with my trainer?

• Any time the SRC is open, and if it is a time that you and your trainer agree to. Information about our building hours can be found under Hours & Operations.

I am a student, and my friend is a member of the SRC. Can we do Partner Training together?

• Yes, you can both do partner training together! The only difference is that the student would pay the Student rate, and the member would have to pay the Member rate.